Privacy Policy
IceQuake Studios (“we”, “our”, “us”) operates icequakestudios.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
1. Introduction
IceQuake Studios is a Texas-based on-demand production support company. We are committed to protecting your personal information and your right to privacy. This policy applies to all information collected through our website, contact forms, network applications, and any related services.
2. Information We Collect
Information you provide directly:
Full name, email address, and phone number
City or market location
Website URL and Instagram handle
Professional information submitted via our network application (roles, experience, specialties, equipment, bio)
Messages and project details submitted via our contact form
Portfolio images and documents uploaded during network applications
Information collected automatically:
IP address and approximate geographic location
Browser type, version, and operating system
Pages visited, time spent, and referring URLs
Device type and screen resolution
Cookies and tracking technologies:
We use cookies and similar tracking technologies to enhance your experience. See our Cookie Policy for full details.
3. How We Use Your Information
To respond to inquiries and contact form submissions
To process and evaluate network applications from crew and vendors
To send booking confirmations and production support updates
To send promotional emails (only with your explicit consent)
To improve our website, services, and user experience
To analyze website traffic and usage patterns
To comply with applicable legal obligations
To detect, prevent, and address technical issues or fraud
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information only in the following circumstances:
Service providers: Resend (email delivery), Neon (database storage), Cloudflare (hosting and security), Calendly (booking and scheduling), Google Analytics (site traffic analysis)
Legal requirements: We may disclose your information if required by law, court order, or governmental authority
Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
With your consent: We may share your information for any other purpose with your explicit consent
5. Data Retention
Contact form submissions: Retained for 2 years from date of submission
Partner Network applications: Retained for 3 years from date of application
Lead captures and email subscribers: Retained until you unsubscribe or request deletion
Booking records: Retained for 5 years for business and tax purposes
After the applicable retention period, we will securely delete or anonymize your personal information.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
Right to access: Request a copy of the personal information we hold about you
Right to correct: Request correction of inaccurate or incomplete information
Right to delete: Request deletion of your personal information, subject to legal obligations
Right to opt out: Unsubscribe from marketing emails at any time via the unsubscribe link or by contacting us
Right to portability: Request your data in a structured, machine-readable format
To exercise any of these rights, contact us at support@icequakestudios.com. We will respond within 30 days.
7. Cookies
Essential cookies: Required for core website functionality including security and session management
Analytics cookies: Help us understand how visitors interact with our website so we can improve it
Preference cookies: Remember your settings, such as whether you have dismissed the lead popup
You can disable cookies in your browser settings at any time. Note that disabling essential cookies may affect website functionality. For full details, see our Cookie Policy.
8. Third-Party Links
Our website may contain links to third-party websites including Instagram, Calendly, and others. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policy of every website you visit.
9. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the “Last updated” date. For material changes, we will also send an email notification to affected users where feasible. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
IceQuake Studios
Email: support@icequakestudios.com
Website: icequakestudios.com